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Shipping Policy

Last updated: 2 July 2026


1. Purpose

This Shipping Policy explains how orders are processed, packed, shipped, and delivered through the Bizlo platform. Bizlo is a B2B marketplace that connects verified buyers with verified sellers. Shipping services are facilitated through Bizlo's logistics partners or the seller, depending on the order.


2. Shipping Coverage

Bizlo delivers to serviceable locations across India through its logistics partners.

Delivery availability depends on:

  1. Seller location
  2. Buyer delivery address
  3. Courier service availability
  4. Product category
  5. Order size and weight

Certain remote or restricted locations may require additional delivery time or may not be serviceable.


3. Order Processing

After an order is confirmed:

  1. The seller verifies product availability.
  2. The seller prepares and packs the order.
  3. The shipment is handed over to the assigned logistics partner.
  4. Buyers receive shipping updates and tracking details once the shipment is dispatched.

Orders are processed only after successful confirmation and, where applicable, payment verification.


4. Processing Time

Typical processing times are:

  1. In-stock products: 1–2 business days
  2. Bulk orders: 2–5 business days
  3. Customized or made-to-order products: As agreed between buyer and seller

Processing times may vary during holidays, festivals, or high-demand periods.


5. Estimated Delivery Time

Estimated delivery timelines:

  1. Metro Cities: 2–5 business days
  2. Tier 2 & Tier 3 Cities: 3–7 business days
  3. Remote Areas: 5–10 business days

These timelines are estimates and may vary depending on courier operations and external factors.


6. Shipping Charges

Shipping charges are calculated based on:

  1. Seller location
  2. Buyer location
  3. Package dimensions
  4. Weight
  5. Number of packages
  6. Courier partner rates

Shipping charges, if applicable, will be displayed before order confirmation.


7. Multiple Seller Orders

As Bizlo is a multi-vendor marketplace:

  1. Products purchased from different sellers may be shipped separately.
  2. Buyers may receive multiple shipments for a single order.
  3. Separate tracking information may be provided for each shipment.
  4. Delivery dates may vary between sellers.


8. Packaging

Sellers are responsible for securely packaging products to prevent damage during transit.

Bizlo may establish packaging standards to ensure product safety and improve the customer experience.


9. Shipment Tracking

Once an order is dispatched, buyers can:

  1. View shipment status from their account.
  2. Access tracking details provided by the logistics partner.
  3. Receive shipping notifications through email, SMS, WhatsApp, or the Bizlo app (where applicable).


10. Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed due to buyer unavailability or an incorrect address, the shipment may be returned to the seller.

Additional shipping charges may apply for re-dispatch, subject to seller approval.


11. Buyer Responsibilities

Buyers must:

  1. Provide accurate shipping details.
  2. Ensure someone is available to receive the shipment.
  3. Inspect the package before accepting delivery.
  4. Report visible damage or missing items immediately.


12. Seller Responsibilities

Sellers are responsible for:

  1. Shipping only genuine products.
  2. Dispatching orders within the committed timeline.
  3. Providing accurate product quantities.
  4. Using secure packaging.
  5. Complying with Bizlo shipping standards.


13. Delivery Delays

Delivery may be delayed due to:

  1. Severe weather
  2. Natural disasters
  3. Government restrictions
  4. Public holidays
  5. Transport disruptions
  6. Courier operational issues
  7. High seasonal demand

Bizlo and sellers will make reasonable efforts to minimize delays but cannot guarantee delivery dates under such circumstances.


14. Damaged or Missing Shipments

If a shipment is received damaged, incomplete, or tampered with:

  1. Buyers should report the issue within the timeframe specified in the Return or Claims Policy.
  2. Supporting photographs or videos may be required.
  3. Bizlo will coordinate with the seller and logistics partner to investigate the claim.


15. Incorrect Delivery Address

Orders shipped to an address provided by the buyer cannot be redirected once dispatched.

Bizlo is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.


16. Failed Delivery & Return to Seller

A shipment may be returned to the seller if:

  1. The buyer is unavailable after delivery attempts.
  2. The address is incorrect or incomplete.
  3. The buyer refuses to accept the shipment without a valid reason.

Any additional shipping or return charges may be borne by the responsible party, as determined under Bizlo's applicable policies.


17. Risk of Loss

Ownership and risk of loss generally pass to the buyer upon successful delivery and acceptance of the shipment, unless otherwise agreed between the buyer and seller or required by applicable law.


18. Shipping Restrictions

Certain products may have restrictions based on:

  1. Government regulations
  2. Courier policies
  3. Hazardous material classifications
  4. State-specific compliance requirements

Orders containing restricted items may be delayed, modified, or cancelled.


19. Policy Updates

Bizlo reserves the right to modify this Shipping Policy at any time. Updated versions will be published on the website and become effective upon posting.


20. Contact Us

For shipping-related assistance, buyers and sellers may contact Bizlo Customer Support through the Help Center or the official support email/number available on the website.

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